Magento 2 – Mastercard Gateway
Created date: 16-03-23 |
Updated date: 23-09-25 |
Plugin version: 3.0.0 |
API version: 100
Fraud Screening and Risk Management with Gatekeeper
If your Mastercard Gateway account has fraud screening enabled through Gatekeeper, every transaction is assessed for risk. Each transaction receives a risk score, which helps determine whether it’s safe or needs further review. Here’s how you can manage transactions flagged for fraud review:
1. Access Transaction Details
Go to the specific order in your Magento Admin Panel. Click the “Show Payment Details” button to view the transaction.
2. Fraud Risk Status Indicators
A transaction can have one of several statuses. The possible statuses are listed below:
ACCEPTED:
- This means the transaction is safe, and there is lowered risk of fraud. You can issue an invoice and complete the transaction.
REVIEW_REQUIRED:
- This indicates that the transaction needs further evaluation. The Gatekeeper system has flagged it for a closer look.
- Additional details will be available in Gatekeeper to help you decide.
- You cannot invoice or complete the transaction until it is reviewed. If you try to invoice, you will get an error.
3. Conduct a Review in Gatekeeper
- Access the transaction details.
- Evaluate the information available to decide whether to
- Accept the transaction Approve it for invoicing and processing.
- Reject the transaction Decline it to stop further action.
4. Impact of Your Decisions
- Approved in Gatekeeper
If you approve the transaction, Magento will update the status. You can then invoice and complete the payment. - Rejected in Gatekeeper
If you reject the transaction, Magento will reflect this decision. The order cannot proceed any further.
5. Need More Help?
- For more information about fraud risk assessments and how to manage transactions, check the Gatekeeper User Manual.