PrestaShop – Mastercard Gateway
Created date: 03-09-24 |
Updated date: 23-09-25 |
Plugin version: 1.4.4 |
API version: 100
Void Transaction
The Void Transaction feature lets you cancel payments for orders that have been authorized but not yet invoiced. This feature is specifically for orders set up with the Authorize payment action, meaning the payment was approved but not fully processed.
Steps to Void a Transaction
1. Locate the Order
- Go to the Orders section in the PrestaShop Admin Panel.
- Click on Orders and find the order you want to process.
2. Open the Order
- Click on the specific order to view its details.
3. Locate Void button
- Scroll down to find the Mastercard Gateway Payment Actions (Online) section in the bottom-left corner of the order page.
- Click on the “Void” button to cancel the payment authorization. Once voided, the transaction will be cancelled, and no funds will be captured from the customer.
Note
Voiding a transaction stops the payment process entirely, so the funds will not be captured from the customer.
This is only possible if the order hasn’t been invoiced yet. If the invoice has already been generated, you’ll need to proceed with either a partial refund or a full refund, depending on your requirement.